Thank you for shopping at Mega Solution (PVT) LTD. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges paid during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or model, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to proceed with the exchange.
Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Downloadable software products
Personalized or custom-made items
Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or issue a refund depending on product availability and your preference.
Return Shipping
You will be responsible for paying the shipping cost for returning your item unless the return is due to our mistake (wrong item sent or defective product). In such cases, Mega Solution (PVT) LTD will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 3–5 business days after we receive the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
